In order to collect data to found out the root of the problem on why the preregistration rate is 16%. I would do a Root Cause Analysis (RCA) according to Kelly, (2011) “a Root Cause Analysis focuses primarily on systems and process not individual performance (p.148).” Using RCA will help me organize and document causes of the preregistration process by monitoring the process from when a patient calls in for an appointment, how long it takes for receptionist to answer the phone and verbally confirm an appointment, how long it takes for a patient to preregister in the system and how long it takes for the financial department to receive patient’s health care information. Monitoring each process will help me better understand the time it takes
