Fast-Food: Domination Of Automation

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Rise of the Robots in Fast-Food: the Domination of Automation
Have you noticed that technology is taking over the world? Airports are using kiosks, factories are using machines, schools are relying on computers. Yet, is this change beneficial or detrimental for employees, especially in the fast-food industry? This question pertains to this industry in particular as there is a common belief that jobs in fast-food will dissipate as a result of the inevitable phenomenon of automation. However, lesser employment as it pertains to automation is a myth and technology has an overall positive impact on jobs with only a couple of drawbacks, making technology not as detrimental as one might assume to the fast-food sector. It is beneficial
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However, the effects of it in the fast-food industry are mainly positive, considering jobs would increase and not decrease as a result of automation. An observational study of Panera 2.0 locations details how employment increased compared to before “because digital ordering tends to increase order volumes and order sizes, as well as customization, all of which requires extra kitchen labor for production and quality control” (Dunn). The fact that technology and kiosks can in fact create jobs is often overlooked but as seen by this case study, it creates the need for more help in non-task related work. It takes jobs away from ordering but adds jobs that cannot be automated without a human’s sense of thought and …show more content…
Training provided by workplaces such as McDonalds is just one solution that fast-food industries are adopting so that employees do not require a college certificate but in place some type of instruction. The other major solution is just a honing of skills only humans are capable of that kiosks and robots cannot be programmed to do. There are some duties like community relations that needs a human touch, even during unlikely situations

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