Communication is the most important thing in our everyday life. In other words, it is imparting or exchange of information by speaking, writing or using some other medium. It is also the glue that holds organizations together. Communication work in verbal or nonverbal common symbols are used to convey information. In organization, the communication skill is important for planning, organizing and controlling. It is most effective ways in organization for common understanding between a communicator and a receiver. The effective of communication, where can see through this case study with the title of “The Road to Hell”.
Where there are two individual from different cultural backgrounds. John Baker is a chief engineer of the Caribbean …show more content…
Otherwise, the action or behavior’s that have be shown by Rennalls, it can make Baker from quit to interviewing Rennalls. The complaint of Martha Jackson, and a conflict with Godson then another employee, helped to lean my assessment in that direction. Rennalls must have communication skill for talk and close to employees because employees or subordinate will the one who are entertaining customers directly. In addition to that, when we established relationships with employees, Rennalls can maintain its position in the …show more content…
Because they are the one who will giving company improvement and idea for company grow.
CONCLUSION
In a nut shell, communication skills are the most importance thing in organization for contecting each others. It is especially important that we are able to build these relationships as social practice moves towards more market-based and managerialist policies and practices. If the employees or companies are lack in communication skills, they are facing a serious problem to grow the companies and the reputation of the companies will decline.
In the situation that have be described in this case, Baker and Rennalls are lack in communication skills because of the several limitation of the communication process. Furthermore, Rennalls more using nonverbal communication when Baker are interviewing Rennalls in his room. Through this, Baker will having his own perception to Rennalls. Which they are discussing about the conflict of the Rennalls attitube to this Europeans and explanation of Baker experience. This process of communication has negative impact on our personal and social