Mark need also to think about the ethical consideration to avoid the smuggling and productive worker, also to train the customer service and sale staff to serve the customers in a prober way such as Mary and Ana at the same time make appraisal system for them that can give the feedback of each single customer about behavior of the sale staff. By this information managers can take decision easy and give reward or warning letter to staff to improve the work environment and achieve the business. However, he should consider the investment in the company by reviewing the expenses and divestment on the all sectors in the store, also he will get chances of a three percent wage increase, sounds good compared to the annual inflation rate (Gardiner, …show more content…
On the other hand, motivate, and involve the unproductive employees by advising and training them about the aim of the raise, reward and work. For employees who smuggle the store, give them punishment such as deducting their salary or let them work extra hours and this will happen only if Mark has a good security system at the store. Also for employees who are absent for many days without reason, cut their salary for those particular days of absence so this process and new role will judge each employee depend in his work as yearly appraisal or monthly, as much employees inputs will be, the outputs will gain for example, the employee of the month and others ideas to in reach the motivation between the workers because as known that reward and cost directly depend in the effort put to get the performance of the work in particular time at work area(