Hospitality Management In Hospitality Industry

Traveling is a part of life. People spend a lot of money to travel worldwide. According to demand of the traveler, the hospitality industry has been striving to fulfill customer satisfaction and recognize their needs. To go along with that, Hospitality Management is the study field of the hospitality industry which covers hotel, restaurant, cruise ship, country clubs, convention centers, theme parks and other tourism managements. In the past, the hospitality business began with the Sumerians, they built taverns, small wooden houses that served tired, hungry, and thirsty travelers. These taverns were some of the first hospitality businesses. Earlier in the U.S, horse-drawn carriage routes were established and inns were soon built along the routes …show more content…
Earlier in American history, the hotel manager, known as the innkeeper, would set up everything for the passengers to arrive and try to take care of the traveler needs. Nowadays, hotel managers are responsible for maintaining the hotel, making the guests’ stay pleasant and comfortable. Besides taking care of the guests, hotel managers also take charge of budgeting, financial management, planning, organizing and making sure that the hotel’s business is profitable and efficient. In order to help today’s hotel industry, business is focusing more on cooperation, collaboration, and alliance. More than that, the development of Internet technology has been spreading dramatically of its use throughout the world in the past decade, this brought business into a new stage, where online collaboration among businesses is developed. The online collaboration tools were applied to help the hotel manger to reduce the day-to-day issues and keep the hotel …show more content…
Businesses no longer need to meet face-to-face to cooperate with each other. There are two example of online collaboration in the hotel’s industry. First, E-Collaboration tool, this is an online collaboration between businesses in same industry. For instance, the Spirit Airline encourages other businesses to let their website recommend the customers of their partners’ services such as hotels and car rental services. Furthermore, anytime a traveler is booking a Spirit Airline’s ticket online, after he or she selected the ticket choice, the website will pop up a page that ask whether he or she wants to book for a hotel to stay over the place where they are traveling to. Besides suggesting hotels, there also another page which recommends the car rental services for the customers. This will help the Spirit Airline to increase the numbers of potential suppliers. For the recommended hotels and the car rental businesses, they will attract more travelers and