Returns Management In The Supply Chain By Anna Maria Jezka

Supply Chain Management System
Interorganizational information systems (IOS) are information systems that connect two or more organizations. IOS support many interorganizational operations, the best known IOS is supply chain management. The supply chain of an organization describes the flow of materials, information flows, and the financial flows. The main function of a supply chain management is to manage the flows of products, services, and information among the other organizations. An example of the supply chain management is Wal-Mart Retail Link System connecting suppliers to Wal-Mart (Rainer & Cegielski, 2011). The article Returns Management in the Supply Chain by Anna Maria Jeszka takes a look at the supply chain and the effects the reverse logistics, or the returns of merchandise by customers has on retail chains. The research method that was used in this business research was exploratory and empirical research. The exploratory research method is important because it helps define a new problem …show more content…
An example of that the products from users, logistics and the transport of returns are usually done by and outside operator. Whereas, the sorting, repairs of the products are done within the studied retail stores. The results of the research shows that the retail stores have developed very good programs for handling the returns in the supply chain, but still has room for improvements regarding the use of information exchange. The sales personnel of the studied stores assessed the impact of know-how in respect of handling returns on the relationships with customers, cost reduction, value recovery, and the increase of profitability, in which the most important information that was gathered was improving the relationships with customers (Jeszka, 2014). Supply chain management is not the only potential application that can be used in business