From the perspective of the mans heart attack, I think he should have expected the ambulance to arrive promptly. If seven minutes went by and the ambulance still haven't arrived, but then his wife calls the fire station to have their medical team sent out in one minute?! That should be. Huge red flag. Not just for them, but for everybody. To me, everyone knows that When you call 911, it's implied that you are seeking serious medical help and you need it right away. The fact that the dispatcher did not follow through and did not have common sense to fulllfil his obligated duties, should definitely result in termination and/or having charges pressed against him. Whether the dispatcher was in training or not, the act alone implied that he's a
