Essay on Relationship Between Customer And Restaurant

760 Words Mar 16th, 2015 4 Pages
As any owner of a restaurant will tell you, the customer is always right. Restaurants know that without being loyal and appreciative of their customers, they will go out of business since their customers will more than likely never return. However, can the customer always be right? When it comes to smaller things like delivering the wrong order or receiving poor service, restaurants are typically more than willing to correct their mistakes. On the other hand, when it comes to matters like lawsuits, the debate between customer and restaurant can be a long and grueling process. In the 2003 case between teenagers Ashley Pelman and Jazlyn Bradley, and the fast food chain McDonald’s, numerous issues were raised as to who holds what responsibilities when ordering a meal from a restaurant. Though many of us like to hold the other party responsible for things that have gone wrong for us, it is important to understand the dividing line between factors we can and cannot control. This case has shown various aspects that both parties should have addressed beforehand, so this case would not have reached the point it did. Pelman and Bradley are forgetting who was truly responsible for consuming this food. These girls were clearly mature enough to understand the dangers of fast food. They should know and understand that fast food is unhealthy from common knowledge, as well as the idea that moderation is important to stay healthy. Additionally, the food pyramid and their…

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