Pelman And Bradley's Case Study

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As any owner of a restaurant will tell you, the customer is always right. Restaurants know that without being loyal and appreciative of their customers, they will go out of business since their customers will more than likely never return. However, can the customer always be right? When it comes to smaller things like delivering the wrong order or receiving poor service, restaurants are typically more than willing to correct their mistakes. On the other hand, when it comes to matters like lawsuits, the debate between customer and restaurant can be a long and grueling process. In the 2003 case between teenagers Ashley Pelman and Jazlyn Bradley, and the fast food chain McDonald’s, numerous issues were raised as to who holds what responsibilities …show more content…
First of all, it is more than likely that eating at McDonald’s was not the only cause of the issues they developed. There are several other possibilities that could have led to these problems, which include family history and leading a sedentary lifestyle. Furthermore, these girls are old enough to realize that they can make their own choices when it comes to their diet. Pelman and Bradley were never forced to consume this food and after a while, they should have realized the effect the meals from McDonald’s were having on them. Additionally, for the past 25 years McDonald’s has made no claims that their food is healthy or nutritious. Customers of McDonald’s are attracted to the fast-food chain for reasons other than that it will make them healthy. Primarily, it is the taste, cost, and convenience that attract people to eat at McDonald’s. The only moral responsibility McDonald’s holds in this situation is to provide the nutritional facts and ingredients of the food they serve to allow their customers to make informative decisions. People must realize that it is up to them to take care of their bodies and take responsibility for their choices, no matter how they turn

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