Identify and Assess Relationships with Regulatory Bodies, Professional Organizations, and the General Public The Area Agency on Aging was created because of legislation passed by the United States Congress. In 1965, the Older Americans Act was established to address the needs of the elderly. The Agency receives revenue from the Federal Government, in-kind and cash, State Government, as well as from local corporations, foundations, and private donors. The federal government administers funds through the Corporation for National and Community Service, United States Department of Justice, United States Department of Health and Human Services, United States Department of Housing and Urban Development, and the Centers for Medicaid Services.
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The Advisory Counsel develops and implements the four-year Area Plan, required by the Older Americans Act. The Agency is COA Accredited, AIRS certified, Medicare certified, and licensed by the Arizona Department of Health Services. The organizational structure and its partnership with many coalitions throughout Maricopa County enable to Agency to truly reach and impact diverse populations. The perception of the “general public” in terms of relevance, value, and quality of the Agency services is graciousness for the magnitude and usefulness of the programs and services. According to the annual report from 2015, the Senior Help Line received 39, 847 calls and 564 emails. The public is in need of the services the Agency provides and an astounding number of consumers continue to access its programs and services. In order to uphold the requirements of the Area Plan, the Senior Help Line surveys its users every two years. The voluntary survey was developed by the president and program director, with the Agency’s mission in mind. Despite the survey not receiving a large number of responses, the consensus from the findings are that the consumers are satisfied with the service they are receiving through the Senior Help Line. The survey results are collected by the marketing department and
The Advisory Counsel develops and implements the four-year Area Plan, required by the Older Americans Act. The Agency is COA Accredited, AIRS certified, Medicare certified, and licensed by the Arizona Department of Health Services. The organizational structure and its partnership with many coalitions throughout Maricopa County enable to Agency to truly reach and impact diverse populations. The perception of the “general public” in terms of relevance, value, and quality of the Agency services is graciousness for the magnitude and usefulness of the programs and services. According to the annual report from 2015, the Senior Help Line received 39, 847 calls and 564 emails. The public is in need of the services the Agency provides and an astounding number of consumers continue to access its programs and services. In order to uphold the requirements of the Area Plan, the Senior Help Line surveys its users every two years. The voluntary survey was developed by the president and program director, with the Agency’s mission in mind. Despite the survey not receiving a large number of responses, the consensus from the findings are that the consumers are satisfied with the service they are receiving through the Senior Help Line. The survey results are collected by the marketing department and