Refund Request Case Study

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Hi Kellie,

I just forward your refund request to Liz our other Member Services admin to see if she can process one $11.00 shipping fee for the combined certificate order I processed today. Both of our orders will be shipped via FedEx 2nd day today. They are in the same envelope. I told Liz to follow up with you as soon as she gets confirmation we can process the refund. You might hear back from her sometime tomorrow.

I just wanted to give you the heads up. It’s been a pleasure assisting you with this. Take care and have a great weekend.

Sincerely,

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