Essay on Reflective Account. for Communication

1373 Words Jan 13th, 2013 6 Pages
Reflective Account

On an occasion at work I was aware of a staff member communicating very negatively, for example sighing and tutting and general negativity. Supervision was due so it was brought into meeting that last had concerned had noticed a change in the person’s general attitude, I asked if there was a specific reason and was told there was not. Although they agreed that they were being negative. We discussed the workload and it was decided it was not that. It was mentioned by the staff member that they were feeling a little unsure of how to deal with a service user who had dementia and was unpredictable and seemed to have taken a dislike to the staff member .We discussed at length the way forward and I arranged for some
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The ice-breaker at the beginning of the workshop was letter bingo, it involved walking around so I have adapted this so that my service users are seated, we use sets of the 26 letters of the alphabet and the service user chooses a letter and then gives me a word beginning with that letter before answering a quiz question, which I write down and while they are playing two alike trying to match up. I take the words and make up a little story or poem. The feedback from that activity has been very positive. Also from the workshop which involved using props to tell a story I have been able to do this activity several times? Using the props seems to help the quietest of the service user to join in and the feedback discussion afterwards have become very enjoyable to all. The second workshop was about using pictures (not personal) to story tell. Again this activity has been very successful, there was one or two people who were unsure but has we progressed they too joined in. The picture is given to the service user and they are asked open ended questions about it and everything is validated. Before we start we decide who is going to scribe and afterwards that person will firstly read back what as been said and ask if the service users would like to add anything? When everybody is satisfied the scriber will type the ‘story ‘ up and each service user gets a copy , we keep a copy in a folder

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