Case Study: Mfiles, Great Plains

To begin, I would first look at what information is being processed and how it is currently being taken from the new staff and given to payroll/billing. From there, I would talk to my team to figure out what part of the process they feel is inefficient and gather any ideas on what they believe would be better routes. I would speak with billing and payroll to figure out how this information is getting held up in transition and how they would like the information given to them. Lastly, from gathering all of the information, I would figure out if the solution could be done within Mfiles, Great Plains, or by creating a new process all together; in which HR communicates the paperwork differently to the new employees and better follows through with …show more content…
There was a staff member who had a pretty consistent schedule which entailed him working at 11am most every Wednesday morning with me. I put him on the register most every day because he was rather friendly and was a little too slow moving getting the food out on time. For a while, he began to come in five or ten minutes after he was supposed to be clocked in and counting his drawer. The lunch rush would begin basically at 11am and on this particular day, we were extremely busy right away at 10:30am. When he came in, he stood off to the side and asked to eat food before he began working. My poor decision was to look at him bewildered and in front of customers and his other co-worker, I told him he was late and that he needed to clock in without the option of eating ahead of time. I continued to say something along the lines of, “Why would you be able to eat now when we have a line out the door. Get your apron on and count your drawer now.” As more staff members showed, I could tell he was not happy and began to take it out on other employees. He would give me dirty looks and a different manager confronted him on what his issue might be. She told me what he had said and I decided that I needed to talk to him about my actions as well as his own. Once he was done for the day, I followed him outside so we could talk somewhere privately. I explained where I had faulted, which was confronting him in front of customers as well as his peers. That was very unprofessional of me and I could understand that it was embarrassing for him. I expressed how important it is to come to work on time or a couple minutes early and that I would not have cared if he ate some food before working or shortly after starting when more people came to work. He explained to me that sometimes he felt I was hard on him more than others and he really took it to heart that I got on his case for