Real World Example Paper

Real World Example:

Continuing with the Example at my current employer and the strategic plan to improve our customer service and increasing our Net Promoter Score (NPS). After all the interviews, roundtables, meetings, and surveys where compiled to determine what attributes our organization could change or stop to convey customer friendly encounters and processes. The organization decided to implement a hiring freeze and implemented aggressive re-training of the current customer-facing employees, not only in customer service etiquette but also product and system education. Additionally, all the information from the sources listed they compiled feedback from employees and management on operating system issue that made it difficult to assist