Their policy “random act of kindness” where mangers rewards team managers with Lush items, spa treatments and days off, extending to customers where staff can give away free products to customers from time to time. The company values are people make a contribution to the success of an organisation and therefore has invested £400,000 on training their employees empowering staff with knowledge and education about the product ranges, in return this has built staff confidence to engage more on a personal level to their customer’s needs.
