Identified the issues within Ralston Crane, the solution is to establish high-quality Leader-Member Exchange Relationships (LMX). As justified above, higher productivity, motivation and job satisfaction would be found within the followers with in-group relationships (Ilies, Nahrgang, & Morgeson, 2007; Chen, Lam, & Zhong, 2007). The in-group should be established as large as possible and as small an out-group as possible (George & Jones, 2008). Achieving high-level LMX in both the leaderships of Ruth and Charyle, the project would have a better chance to succeed with the motivated performance from Guy.
In the case study, Guy was not willing to challenge Ruth about the decision on the project even though he was very confident to succeed in the …show more content…
Applying LMX, the relationship should start with the emphasis on the importance of communication between manager/ leader and employees/ followers as it is a very important motivational technique (Kotter, 2001). Rather than sending Gina Gallion to meet up with Guy, Charyle should take the chance to build up the exchange relationship, in which way she would understand that Guy simply just wanted to help and contribute rather than replace her. Eliminated the feeling of being threatened, Charyle would be more rational and eventually build up a strong relationship with Guy by the development of mutual trust and respect. The leadership of Leader-Member Exchange is a two-way process and the outcomes are also contributed by the follower’s response as well as the quality of their interactions. Guy, as a follower should also follow the steps for improving the quality of LMX between himself and the supervisor. Rather than simply back off from the goal, Guy should be positive about his ability to accomplish the goal and take the initiative to explain to Charyle about the situation. In the end, an unsupportive boss is just another obstacle to be overcome (Kreitner & Kinichi, 2010). Meanwhile, Guy should work on improving the relationship with Charyle by examining the level of trust between the two of them. Trying to communicate effectively with her with an authentic, respectful and …show more content…
As at all levels, leaders in high quality LMX rely heavily on followers to act in their stead (Dunegan et al., 1992) and encourage them to undertake more responsible activities (Graen and Uhl-Bien, 1995). This is based on the mutual trust, which can lead to a result of mutual agreement and eventually eliminates conflicts. The regular interaction among leaders and their followers also guarantee further support, confidence and encouragement from leaders to
In the case study, Guy was not willing to challenge Ruth about the decision on the project even though he was very confident to succeed in the …show more content…
Applying LMX, the relationship should start with the emphasis on the importance of communication between manager/ leader and employees/ followers as it is a very important motivational technique (Kotter, 2001). Rather than sending Gina Gallion to meet up with Guy, Charyle should take the chance to build up the exchange relationship, in which way she would understand that Guy simply just wanted to help and contribute rather than replace her. Eliminated the feeling of being threatened, Charyle would be more rational and eventually build up a strong relationship with Guy by the development of mutual trust and respect. The leadership of Leader-Member Exchange is a two-way process and the outcomes are also contributed by the follower’s response as well as the quality of their interactions. Guy, as a follower should also follow the steps for improving the quality of LMX between himself and the supervisor. Rather than simply back off from the goal, Guy should be positive about his ability to accomplish the goal and take the initiative to explain to Charyle about the situation. In the end, an unsupportive boss is just another obstacle to be overcome (Kreitner & Kinichi, 2010). Meanwhile, Guy should work on improving the relationship with Charyle by examining the level of trust between the two of them. Trying to communicate effectively with her with an authentic, respectful and …show more content…
As at all levels, leaders in high quality LMX rely heavily on followers to act in their stead (Dunegan et al., 1992) and encourage them to undertake more responsible activities (Graen and Uhl-Bien, 1995). This is based on the mutual trust, which can lead to a result of mutual agreement and eventually eliminates conflicts. The regular interaction among leaders and their followers also guarantee further support, confidence and encouragement from leaders to