Major stakeholders identified in RIC
• Operations manager
• Staff
• Policy holders
• Government
• General public
• Shareholders/owners
• Banks
Operations Manager
Mr. Stevens who is operations manager is the one who has most of the stakes in RIC as compared to others. Following are the stakes of Stevens
Mr. Stevens is responsible for all operations in the call Centre. This means for every problem occurring during operations, operations manager would be responsible for that. Such as poor forecasting done by operations manager makes him responsible for such bad performance.
Since Mr. Stevens is responsible for operations, he is the only one who is most responsible for changing policies. Reducing costs and improving operations are his duties. This …show more content…
Steven a major stakeholder in RIC.
The interests operations manager would be affected by matters such as:
• the remuneration, which consists of basic salary, pension rights, cash bonuses and share incentive schemes
• power and status
• career prospects
• Job security.
Staff
The 2nd most relevant and major stakeholder is staff of RIC.
Managers in the middle and junior ranks of a management hierarchy might have ambitions to become senior managers. However, their interests and concerns are different. Often, junior managers and other employees share common interests, such as:
• pay
• working conditions
• job security
• job satisfaction
• Quality of life.
Other stakes of employees include solvency of company. If the company becomes solvent, the biggest lost bearers are employees. Since company’s profit has been increased only by 3% during past 3 years which is extremely low growth there are chances that this growth is stifled and company goes back to loss. Consequently chances of RIC to get solvent are increasing day by day
Another stake of employees is profitability of RIC. Since management has decided to improve their operations and they are expecting a positive growth, the employees will definitely expect bonus payments for their extra efforts they have …show more content…
The government might be a significant external stakeholder in a business because of its power to introduce new laws and regulations, or amend existing laws.
Local communities
In some cases, local communities might be stakeholders in a business organization, especially when the organization is a major employer in the area and the local economy depends on the work and business activity that the organization brings to the area.
The concerns of a local community might be very strong when a RIC proposes to close down operations in the area, and make its employees redundant. Business shut down by RIC in an area has a knock-on effect for other businesses, which will lose trade and income. So local communities have an ultimate stake in RIC.
Shareholders/owners
In large companies, the main shareholders are not usually involved in the day-today management (although there are some exceptions). Shareholders in a large company are usually investors, seeking to earn a return on their investment in the form of dividends and a higher share
• Operations manager
• Staff
• Policy holders
• Government
• General public
• Shareholders/owners
• Banks
Operations Manager
Mr. Stevens who is operations manager is the one who has most of the stakes in RIC as compared to others. Following are the stakes of Stevens
Mr. Stevens is responsible for all operations in the call Centre. This means for every problem occurring during operations, operations manager would be responsible for that. Such as poor forecasting done by operations manager makes him responsible for such bad performance.
Since Mr. Stevens is responsible for operations, he is the only one who is most responsible for changing policies. Reducing costs and improving operations are his duties. This …show more content…
Steven a major stakeholder in RIC.
The interests operations manager would be affected by matters such as:
• the remuneration, which consists of basic salary, pension rights, cash bonuses and share incentive schemes
• power and status
• career prospects
• Job security.
Staff
The 2nd most relevant and major stakeholder is staff of RIC.
Managers in the middle and junior ranks of a management hierarchy might have ambitions to become senior managers. However, their interests and concerns are different. Often, junior managers and other employees share common interests, such as:
• pay
• working conditions
• job security
• job satisfaction
• Quality of life.
Other stakes of employees include solvency of company. If the company becomes solvent, the biggest lost bearers are employees. Since company’s profit has been increased only by 3% during past 3 years which is extremely low growth there are chances that this growth is stifled and company goes back to loss. Consequently chances of RIC to get solvent are increasing day by day
Another stake of employees is profitability of RIC. Since management has decided to improve their operations and they are expecting a positive growth, the employees will definitely expect bonus payments for their extra efforts they have …show more content…
The government might be a significant external stakeholder in a business because of its power to introduce new laws and regulations, or amend existing laws.
Local communities
In some cases, local communities might be stakeholders in a business organization, especially when the organization is a major employer in the area and the local economy depends on the work and business activity that the organization brings to the area.
The concerns of a local community might be very strong when a RIC proposes to close down operations in the area, and make its employees redundant. Business shut down by RIC in an area has a knock-on effect for other businesses, which will lose trade and income. So local communities have an ultimate stake in RIC.
Shareholders/owners
In large companies, the main shareholders are not usually involved in the day-today management (although there are some exceptions). Shareholders in a large company are usually investors, seeking to earn a return on their investment in the form of dividends and a higher share