Strengths:
Asheka greets the client in a polite and a professional tone.
From here, she suggests using Quick Share to further assist with completing the e-sign with the client. Great use of positive wording ( Great, Perfect etc.) to show positive reinforcement the client is moving in the right direction.
She apologizes for the confusion of the Quick Share cursor and continues on to assist MSQ complete the e-sign.
Once complete, she politely inquiries if there is further assistance needed and takes the opportunity to assist the client with printing the hand sign documents.
Great usage of descriptive verbiage ( Green button to the left) to assist locating the docs and to confirm the necessary delivery of the deposit agreement.
She
Asheka greets the client in a polite and a professional tone.
From here, she suggests using Quick Share to further assist with completing the e-sign with the client. Great use of positive wording ( Great, Perfect etc.) to show positive reinforcement the client is moving in the right direction.
She apologizes for the confusion of the Quick Share cursor and continues on to assist MSQ complete the e-sign.
Once complete, she politely inquiries if there is further assistance needed and takes the opportunity to assist the client with printing the hand sign documents.
Great usage of descriptive verbiage ( Green button to the left) to assist locating the docs and to confirm the necessary delivery of the deposit agreement.
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