Quality Management and Answer A. Essay

2598 Words Dec 4th, 2012 11 Pages
MGC1 Principals of Management Assessment

Correct Answers are in RED
I Scored 64% ( 33/51 )

1. A value chain is the sequence of activities that begins with raw materials.

What result does a value chain end with?

Choose 1 answer A.
Outsourcing or insourcing
B.
Supply and demand
C.
Delivery of products or services
D.
Operations and logistics

C

2. What happens when an effective value chain is created?

Choose 1 answer A.
Total quality management is not required.
B.
Profit margins are increased.
C.
Customized products are standardized.
D.
A mission statement is developed.

B

3. Industry and market analysis, competitor analysis, and social analysis are examples of which
…show more content…
Choose 1 answer A.
Less than 6.6
B.
Less than 3.4
C.
Less than 4.4
D.
Less than 5.3

B

14. What is the last step to Deming's 14 points of quality management?

Choose 1 answer A.
To evaluate options provided by management
B.
To break down barriers among departments
C.
To take action to accomplish the transformation
D.
To cease dependence on mass inspection

C

X
15. Process checklists and project audits are components of which management process?

Choose 1 answer A.
Quality Assurance
B.
Quality Control
C.
Quality Cooperative
D.
Quality Collaboration

X B

16. What is the main objective of an internal quality audit?

Choose 1 answer A.
To determine the quality of an organization's executive management
B.
To measure effectiveness of an organization's quality management system
C.
To gauge the quality of human resources
D.
To assess the quality of control process failures

B
X
17. A company is trying to systematically improve processes by eliminating nonconformity of their products to product specifications. The company believes their continuous effort to reduce variation in their process outputs is key to their business success.

Which quality process is the company utilizing?

Choose 1 answer A.
Six Sigma
B.
ISO 9000
C.
Continuous processing
D.
Reengineering

X C

18. Which concept

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