Punjab National Bank Case Study

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Punjab National Bank
Introduction
Punjab National Bank shortly referred to as PNB is an Indian commercial services company that has its base in New Delhi, the capital city of India. It was founded in the year 1894, the bank has more than 5,800 branch offices and more than 6,000 ATM centers spread over nearly 764 towns. The bank aids more than 80 million customers. Punjab National Bank is one amongst the Big Four banks of the Indian banks along with ICICI Bank, State Bank of India, and Bank of Baroda. Punjab National Bank is the third biggest bank in India in with respect to asset size which estimates to 1 billion at the end of Financial Year 2012 to 2013. The bank has been placed 248th in the list of biggest banks in the world that was declared by the Bankers' Almanac. PNB has a funding subordinate in the United Kingdom, as well as branch offices in Hong Kong, Kabul and Dubai. It has its representative branch offices in Almaty in Kazakhstan, Dubai, Shanghai in China, Oslo in Norway and Sydney in Australia.
PROFILE
With over 120 years of solid survival and over 6081 of total branch offices including 5 foreign branch offices, over 6940
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To deliver Business Correspondents (BC) facilities online, the Bank has established in place Kiosk Banking Solution that is shortly referred to as KBS. With the usage of this new technology the Financial Addition customers can have access to all the banking services like Account opening, mini statement, cash deposit, cash withdrawal, balance enquiry and fund transfer, etc. that are required by the customers at BC site in real time. For an effective use of the BC network, The Bank has implemented a mix of few BC models using the KBS technology for every Sub Service area (SSA) or Urban Ward (UW) inside the service area of its each base branch office. The Bank has about 8490 Sub Service Areas spread across the

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