It troubled me when staff punished him by bringing security for acting out without first attempting to facilitate his ability to comprehend and communicate. I can see that his wife and mom were getting frustrated by the situation. I spent a lot of time patiently sitting with him, hoping to learn more about him. Despite his outbursts and erratic behavior, I never got frustrated or gave up. I matched his outbursts with soothing words as I tried to calm him and ascertain what he was struggling to convey. This proved to be an effective strategy as he eventually began to communicate with me and established a level of trust. His outbursts did not not totally cease but dramatically decreased. As the days progressed, he felt more comfortable and would participate in unit activities and was able to communicate his thoughts. This had to be the most rewarding aspect of the entire rotation because it taught me that effectiveness of rapport-building and
It troubled me when staff punished him by bringing security for acting out without first attempting to facilitate his ability to comprehend and communicate. I can see that his wife and mom were getting frustrated by the situation. I spent a lot of time patiently sitting with him, hoping to learn more about him. Despite his outbursts and erratic behavior, I never got frustrated or gave up. I matched his outbursts with soothing words as I tried to calm him and ascertain what he was struggling to convey. This proved to be an effective strategy as he eventually began to communicate with me and established a level of trust. His outbursts did not not totally cease but dramatically decreased. As the days progressed, he felt more comfortable and would participate in unit activities and was able to communicate his thoughts. This had to be the most rewarding aspect of the entire rotation because it taught me that effectiveness of rapport-building and