In the event that this occur, it will be your job to confront the shoplifter. Make sure to properly introduce yourself. Before approaching the shoplifter make your that you’re certain that it is the right person, able to identify the product, and have EVIDENCE! Shoplifter like to develop amnesia when they are being confronted. They like to say things such as, “I don’t know what your are talking about”, “It fell into my purse”, “I forgot to pay for it”, and my all time favorite “I was going to come back and pay for it later”. Under no circumstances pity them, they all have a sob story to tell. Often a few people might try to run away but secret shoppers aren’t allowed to chase after customers. Wal-Mart have a “no chase” policy. So when that
