Pronoi A Career As A Service Desk Group

My understanding of leadership is to mentor, guide, demonstrate and educate the team. By facilitating growth of knowledge, modeling the way, encouraging open-communication, transparency, shared values and equal “at-stakeness”. Team members will be effective in achieving the organizations goals as well as their own. The values which form my leadership practice are communication – clear and transparent, honesty and integrity, respects- for oneself and others, responsibility, task focus and teamwork.

Currently I am employed as a Service Desk manager. The immediate environment is one Pronoia as described by Sashittal Hermant. Sashi defines Pronoia as an environment where people are valued and trusted and in turn will conspire to support one …show more content…
When I make a decision I try to take in to consideration what is best for the greatest number of people not what’s best for me. When people such as myself try to operate at the post-conventional level as much as possible while still being a product of our environment and experiences the above described environment of paranoia, and being out for oneself is a difficult one to maneuver. I have tried on numerous occasion over the last few years to use the leadership attributes we discuss in hopes of improving the environment but without leadership to support the improvements I am alone with these thoughts, ideas and values. The resolution for the few is to be the best leader we can be within our small areas make improvements we have the ability to make and be leader who empowers their workers and …show more content…
The areas in which I can grow as a leader as evidenced by the data are challenging the process and inspiring a shared vision. Inspiring a shared vision was within a point of the third leadership strength. My limitations listed above can and will be worked. I find it extremely interesting the data compiled scored my leadership skills lowest in the area of Challenging the Process. Kouzes and Posner define this process as searching for opportunities by seizing the initiative and looking outward for innovative ways to improve. Experiment and take risks by constantly generating small wins and learning from experience.
My plan for growth in this area is not to measure Challenging the Process by the number of ideas or proposals submitted rather than by the number of accepted. The measurement will be based on allowing myself to remain open and share my thoughts with no regard for whether they are heard, discussed or considered but rather my ability to continue valuing my input as well as others. In regards to the inspiring a shared vision I will ramp up the