Promote De-Escalation In The Workplace

There are a number of reasons that Carla could be agitated over, such as: being overwhelmed, confused, and angry about the agency’s actions, fearful, exhausted, confused, needing attention, and being angry about something said or done. I do believe the staff didn’t take Carla’s anger personally, because the staff recognized there was an underlying issue that needed to be resolved. Staff recognized that we all experience tough times and feelings of anger are not out of the ordinary. The staff was focused on disarming the anger, before the client escalated any further. Staff disarmed the client’s anger by respecting the client, understanding the problem, practicing empathy, eliminating the current issue, and focusing on coming to a resolution …show more content…
The staff appeared to follow David Burn’s four step process: being appreciative, avoided sarcasm, avoided coming across superior and avoided grill the client. The only thing I would have done differently is not offering the client my personal gym, because the client may not respect future professional boundaries. I would assess the client and have the client identify activities & coping skills that promote de-escalation. If there was no smoking or no punching bags; I would use the de-escalation tools that I had available, for example: a stress ball, therapeutic walk, listening to music, & etc. I would follow the agencies procedures for addressing & de-escalating …show more content…
I think the client is at risk for relapse, because the client has been using smoking to cope with her problems. The client may experience another issue that she can’t control and immediately be triggered to smoke again or experience more feelings of frustration. Carla is in the level of discouragement were she has no issue communicating her feelings, but can’t focus on a resolution. I came to that response, because Carla could express what was bothering her. However, she could not think of an alternative to smoking to help cope with her issues. I would encourage and support the client by saying, “You can do this.” This phrase meaning the client can get past their obstacles. In addition, I would start where the client is and promote collaboration for change. I would facilitate change by following motivating, encouraging my client, and utilizing proper communication skills to promote it. I would employ the recovery tools referenced in the recovery model, such as: self-direction, empowerment, holistic, non-linear, strength-based, peer support, respect, hope, responsibility, and individualized/person centered