Essay Project Charter
YourGard CRM Implementation Project
Project Purpose and Justification
YourGard is a rapidly growing technology company that provides hardware and software products for the business security sector, they currently have revenues of more than $200 million. Yourgard recently acquired the company Bio-Gard, a leader in the access control market who had revenues of $80 million and is best known for their biometric technology and sophisticated management software. Yourgard has seen over the past six months a loss of new and additional business revenue from existing contracts due to a severe decline in customer satisfaction. Customer frustration stems from the lack of clear points of contacts for both the sales and …show more content…
High-Level Project Description
We will implement an off the shelf Customer Relationship Management (CRM) system that will have basic CRM features and cloud services. This CRM will make use of the latest technology to organize, automate, and synchronize the company’s business processes that include sales activities, marketing, customer service, and technical support.
The project will begin with the approval of requirements and project plan. Upon approval of the requirements and plan, we will be utilizing the waterfall lifecycle approach though the implementation, testing, and going live phases of the project to ensure that we meet the very aggressive schedule.
We will purchase the Ecstatic CRM from Megasoft which will be delivered on site. The CRM specialist firm CReaM Consulting will be used for the setup, customization, configuration, development of interfaces and data porting. Analytics will be developed incrementally throughout the course of the project, and training will be provided for users of the CRM.
Testing will be conducting on site using employees that will be utilizing the system. The employees will provide