Professionalism is very important in the clinical setting. Knowing how and when to ask the right questions is crucial in providing quality patient care. “Many serious errors that result in patient harm are associated with faulty communication.” (Houser, Sesser, 2016). How you are speaking to your patients determines how they will judge the competency of the office and the staff. Remaining calm in difficult situations is also a sign of professionalism. Patient’s may be angry or anxious, so remaining calm in a difficult situation is also a great way to remain professional. Communication can come in all forms, including non-verbal. For example, when I’ve seen medical staff wearing wrinkled scrubs and last nights hair do, it’s hard not
