COP involves the identification of a community together with some of the problems that affect them as a whole. Through this, they can get to the root of an issue that affects them. Through different sources, various factors that are related to the issue at hand are identified. For the community to be kept updated about the issue, the means of communication is opened and is maintained that way. Another method that is used for problem solving is the zero defects method (Mahadevan, 2010). This process involves the identification of an issue on a product during manufacturing just before they are ready to be released to the particular consumers. Once the problem has been detected, it is rectified there and then. The product is then able to be used.
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It majorly involves the checking of the items after they have been produced and before they are supplied to their customers. This is done to make sure the products that are produced do not have defect before they are released to the market. It also majorly targets the workers in that it tries to make them reduce the number of mistakes they make as they produce some of their products. The idea of zero defects is credited to B. Crosby Philip, who came up with the idea as he was working as a quality control management officer at a missile program (Benowitz, 2014). He came up with the idea so as to combat the issue of missile failure. The process of zero defects involves talking to the workers on how important it is for them to produce quality products for their customers. This was also done through motivation of the workers that the work they do was just as good as those that doctors did.
An example of the zero defects taking place is seen in the vehicle manufacturing industry. When a car is being assembled, each and every part is assembled through a different area. Within each area, before the car moves onto the next assembly area, it is first inspected to make sure the unit is free of any errors. If even the smallest error is detected, it is rectified immediately then checked again, and if it passes this time round, it is allowed to go into the next process of assembly. This is done at almost each and every station of assembly in the plant until the moment the vehicle is delivered to motor
It majorly involves the checking of the items after they have been produced and before they are supplied to their customers. This is done to make sure the products that are produced do not have defect before they are released to the market. It also majorly targets the workers in that it tries to make them reduce the number of mistakes they make as they produce some of their products. The idea of zero defects is credited to B. Crosby Philip, who came up with the idea as he was working as a quality control management officer at a missile program (Benowitz, 2014). He came up with the idea so as to combat the issue of missile failure. The process of zero defects involves talking to the workers on how important it is for them to produce quality products for their customers. This was also done through motivation of the workers that the work they do was just as good as those that doctors did.
An example of the zero defects taking place is seen in the vehicle manufacturing industry. When a car is being assembled, each and every part is assembled through a different area. Within each area, before the car moves onto the next assembly area, it is first inspected to make sure the unit is free of any errors. If even the smallest error is detected, it is rectified immediately then checked again, and if it passes this time round, it is allowed to go into the next process of assembly. This is done at almost each and every station of assembly in the plant until the moment the vehicle is delivered to motor