A great technician is proactive, they take initiative to find solutions to problems, and they don’t wait to be told solutions. Excuses are not used when talking to a client, rather they find solutions and inform clients of new issues and solutions to try to fix it. Enjoys taken on challenging task in order to learn new skill sets. Follow up with clients to see if the solution resolved the issue rather than wait for another trouble ticket. Takes full responsibility for actions taken or not taken, works well with others and enjoys being part of a team. Always professional while on the clock, keeps a positive attitude clients and coworkers enjoy.
A reactive technician is one that will not do any of the statements made earlier, rather wait for
A reactive technician is one that will not do any of the statements made earlier, rather wait for