Should he refer Keller to a professional counselor? The most immediate concern of the supervisor has to be to ensure that all of the procedures at the job are followed by all subordinates so that the countdown proceeds smoothly and without accidents. Joe was obviously too lax on the job, and it is the supervisor’s duty to try to understand why by asking a number of questions such as follows: was Joe properly trained in all of the job procedures? Was a fear of the faulty equipment involved, and, if so was Joe appropriately prepared to address the possibility of different options? Were there unnecessary distractions such as smoking at his desk a part of the problem? The supervisor has to think through all of the possibilities here in order to make sure that the same problems that Joe had do not happen in the future with other employees, no matter who the employee happens to be. Since the job itself puts different employees in somewhat of an isolated situation with their control panel, some questions have to be asked: What could be done to keep him more focused? Would a requirement of more common communication between the individuals at the other control panels be the answer, or not be just at periodic breaks? Would this instill a greater sense of shared responsibility as opposed to being isolated in units periodically with checking on one another? Also, could there be more constant communication between the supervisor himself and subordinates at the individual control panels? As the overseer of the portion of the overall process which has been put under his control, the supervisor has to troubleshoot all of these possible causes of the problem. The question of whether to refer Joe to a professional counselor is a difficult one to answer, but considering the responsibilities that the supervisor has to face in regards to so many subordinates, you can’t imagine him or (her) taking on the task of an emotional counselor in
Should he refer Keller to a professional counselor? The most immediate concern of the supervisor has to be to ensure that all of the procedures at the job are followed by all subordinates so that the countdown proceeds smoothly and without accidents. Joe was obviously too lax on the job, and it is the supervisor’s duty to try to understand why by asking a number of questions such as follows: was Joe properly trained in all of the job procedures? Was a fear of the faulty equipment involved, and, if so was Joe appropriately prepared to address the possibility of different options? Were there unnecessary distractions such as smoking at his desk a part of the problem? The supervisor has to think through all of the possibilities here in order to make sure that the same problems that Joe had do not happen in the future with other employees, no matter who the employee happens to be. Since the job itself puts different employees in somewhat of an isolated situation with their control panel, some questions have to be asked: What could be done to keep him more focused? Would a requirement of more common communication between the individuals at the other control panels be the answer, or not be just at periodic breaks? Would this instill a greater sense of shared responsibility as opposed to being isolated in units periodically with checking on one another? Also, could there be more constant communication between the supervisor himself and subordinates at the individual control panels? As the overseer of the portion of the overall process which has been put under his control, the supervisor has to troubleshoot all of these possible causes of the problem. The question of whether to refer Joe to a professional counselor is a difficult one to answer, but considering the responsibilities that the supervisor has to face in regards to so many subordinates, you can’t imagine him or (her) taking on the task of an emotional counselor in