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32051 Words Nov 19th, 2010 129 Pages
Master Thesis Software Engineering Thesis no: MSE-2008-21 November 2008

Applying Six Sigma in Software Companies for Process Improvement

Adnan Rafiq Khan Long Zhang

School of Engineering Blekinge Institute of Technology Box 520 SE – 372 25 Ronneby Sweden

This thesis is submitted to the School of Engineering at Blekinge Institute of Technology in partial fulfillment of the requirements for the degree of Master of Science in Software Engineering. The thesis is equivalent to 2*20 weeks of full time studies.

Contact Information: Author(s): Adnan Rafiq Khan
Address: Folkparksvagen 1905, 37240 Ronneby, Sweden.

E-mail: adnanrafiqkhan@gmail.com
Long Zhang Address: Villa Flora 951, 37236 Ronneby, Sweden.

E-mail:
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Throughout this thesis works his tips were very useful. We would like to thank our families for their support throughout our academic studies. Their continuous support made it possible for us to come to Sweden for higher education. We are thankful to our friends Muzaffar Khan, Aleem Ahmed, Muzaffar Hameed, Jianchuan Ping, Hong Wu and Michael Deng for making our stay in Sweden an enjoyable and memorable experience.

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ABSTRACT
Modern society has a higher demand for quality than it had before. There is a Plethora of quality improvement techniques available which makes it harder for companies to decide which one to apply. They need support in this decision and in knowing how to apply the chosen techniques, if they want to improve their business and stay competitive. Six Sigma approach is a very successful manufacturing quality improvement tool. In the last two decades, it has helped many companies to success. Recently, the Six Sigma approach was introduced in the software development industry. Some software companies have been trying to adapt Six Sigma for their business and development processes. But there are misconceptions about the applicability of Six Sigma in software‟s. Furthermore there is no generic software quality improvement solution based on Six Sigma. So there is a demand to debunk the misconceptions related to the applicability of Six Sigma. And to develop a generic software company quality improvement solution based on

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