Pfizer Development and Training Essay

2085 Words Apr 15th, 2009 9 Pages
Pfizer - Development and Training Pfizer is the world's largest research-based biomedical and pharmaceutical company (Pfizer 2009, p.2). To ensure continuous improvement in all areas of the organization, leadership believes in the effectiveness of proper training. Having training based programs allows employees to gain new knowledge, exchange ideas, and search for answers to his or her concerns or issues. According to McGlynn (1998), Pfizer is a knowledge business. It is not enough to just discover and develop new pharmaceutical products. Employees have to be out there educating medical professionals about the products and what they can do (p.1).
The current state of the economy has caused many companies including Pfizer to cutback
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Each format is given careful consideration prior to rollout in order to provide the optimal forum to garner an increased level of understanding in support of the overall objectives. Handouts are created to augment classroom training or to reinforce messages associated with corporate mandates as the materials can be revisited on an as-needed basis. Pocket-sized printed material is useful in conveying information associated with key takeaway messages such as safety tips and reminders. Although the preference is to provide online access to information, there will be times when providing hard copy documentation is useful. Pfizer has invested heavily in the development of an online learning system. The deployment of “computer-based training” presents the ability for “participants to answer questions and try out techniques, with course materials adjusted according to the participants’ response” (Noe, Hollenbeck, Gerhart & Wright, 2007, p. 222). Pfizer has a dedicated IT staff responsible for supporting HR and STP to deliver online training in accordance with their needs. IT creates the training modules according to customer specifications; the design is rigorously tested by a subset of the user population in an alternate server environment. Any issues can be addressed and rectified prior to rollout to the larger

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