Good morning, Clay!
The greatest news is SVW has agreed with automate check-in procedure; therefore, we will no longer receive any check-in calls. This seems to work really well for the last two weeks and have greatly reduced call volume in the morning. In addition, calls have been routed to FE after 5PM each day; although, there is someone still on duty. Is there anything we can do in regard to Installation Help Desk Agent schedule to make this accommodation and produce more efficiency?
We, of course, will help out when we can; however, I do not have the budget nor resource for long term. Tommy has challenged me channel our resources to assist with field repairs and all special projects; I cannot fulfill Tommy’s request if several FEs will
The greatest news is SVW has agreed with automate check-in procedure; therefore, we will no longer receive any check-in calls. This seems to work really well for the last two weeks and have greatly reduced call volume in the morning. In addition, calls have been routed to FE after 5PM each day; although, there is someone still on duty. Is there anything we can do in regard to Installation Help Desk Agent schedule to make this accommodation and produce more efficiency?
We, of course, will help out when we can; however, I do not have the budget nor resource for long term. Tommy has challenged me channel our resources to assist with field repairs and all special projects; I cannot fulfill Tommy’s request if several FEs will