“I’ve already determined who you are. It’s your job to change my mind.” A mindset like the one just mentioned can be a serious detriment to interpersonal communications. In order to have a healthy mental life, it is important to exercise proper communications with other people. According to helpguide.org, one of the causes of depression is poor relationships (Smith, M., Saisan, J., & Segal, J. 2014). Also, Havard.edu states, “People who have satisfying relationships have been shown to be happier, have fewer health problems, and live longer” (Harvard Edu. (2010, December). With this knowledge made available to us, doesn’t it make sense for us to work on our communication skills? So, in this paper I will be examining my impact of the implicit personality theory in my life at work
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Some of the customers I deal with are from different countries, educational backgrounds and upbringings. When a customer calls in, it’s the first time I have ever spoken to them. I have a limited amount of time to judge where the call is heading and react appropriately. However, by jumping to conclusions about the person on the other line, it can cause unnecessary frustration on my end, which can transfer to the customer by way of emotional contagion (Beebe, S., & Beebe, S. 2011). It’s absolutely imperative I improve in this area of my communications skills. My ability to work with people impacts my pay which affects the quality of life for my family. When I don’t properly use my interpersonal communication skills with our customers, they have the option to provide feedback to the company that can cost me up to $500 a month not to mention my job. The best way for me to improve on assumptions about other people due to limited knowledge would be to be other-oriented. If I would focus on the needs of the customers I would be less concerned with how they are inconveniencing
Some of the customers I deal with are from different countries, educational backgrounds and upbringings. When a customer calls in, it’s the first time I have ever spoken to them. I have a limited amount of time to judge where the call is heading and react appropriately. However, by jumping to conclusions about the person on the other line, it can cause unnecessary frustration on my end, which can transfer to the customer by way of emotional contagion (Beebe, S., & Beebe, S. 2011). It’s absolutely imperative I improve in this area of my communications skills. My ability to work with people impacts my pay which affects the quality of life for my family. When I don’t properly use my interpersonal communication skills with our customers, they have the option to provide feedback to the company that can cost me up to $500 a month not to mention my job. The best way for me to improve on assumptions about other people due to limited knowledge would be to be other-oriented. If I would focus on the needs of the customers I would be less concerned with how they are inconveniencing