Personal Statement : Customer Service Policy Essay

762 Words Nov 10th, 2015 4 Pages
Customer Service Policy
Once receiving my associate degree in business management and retail marketing. My personal goals are to utilize my degree and start my own tow company called A&B towing. A &B will be for Ashley Brooks. My tow company will be started in Jacksonville, Florida and operated by myself and five other workers. I would need a truck driver and one for backup in case one calls out. I will need a phone representative do call the order in and to help direct driver to the customer. I will need someone to make sure payments are process and correctly input into the business account. When I’m not at the office I want to have someone at the office to make sure everyone and everything is done correctly.
Secondly, when running a business you deal with several types of moods and personalities of people. So having good components in customer service does help the environment. A&B towing service will have a phone representative and with this position the phone representative must be prompt when answering the phone and greet the customers. When tracking the information on the customer location the presentative must be professional and have address information correct. Effective communication will be the biggest priority with the phone representative. The phone representative must give the truck driver correct information so they can input the information into the GPS to locate the customer and when that is done. The driver must follow driving laws in the states and…

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