Personal Narrative: The Five C's Of Communication

Imagine standing in a line at a store preparing to pay for your items and right before it is your turn to checkout, a couple cuts in front of you. Even though it sounds unlikely, this exact scenario happened to me while standing in line at a local Wal-Mart in Tallahassee. While standing with a surprised look on my face, I watched the couple slowly walk up and place their items on the belt to proceed to checkout. Many emotions traveled through my mind as I witnessed the couple cut in front of everyone waiting in line. Initially, I was angry because of the family’s disrespect but then I began to find the scenario amusing. The cashier, with a confused look on her face, asked if the older couple was checking out with me. After informing the cashier that they were not with me, I decided to allow them to proceed to checkout.
Surprisingly, neither the man nor the woman said a word. I thought that they both would at least acknowledge the fact that I allowed them to checkout before me. However, they failed to recognize everyone standing behind them. It was as if they were not aware that they were cutting a …show more content…
Therefore, it is important for the conversation to identify the five C’s of communication. In order to communicate effectively the conversation must be complete, clear, concise, cohesive, and courteous. The spoken message was verbally understandable to both parties; the message was not concise, complete, cohesive, or courteous. Though the conversation did not escalate into an argument, the couple’s unapologetic behaviors were not courteous. In addition, while I was conversing with them, the man constantly brought up a conversation to his wife about a Wal-Mart gift card, which was completely off topic. The conversation jumped from one subject to another and included unnecessary information. Although I tried my best to communicate effectively with the family, the communication interaction between us was