Personal Narrative: SDQA Goals

During this midyear, I have been working toward a smooth adoption of lean principals and tools. Principals such as creating value for clients by limiting the amount of touches and rework that must be done with any of my work objects in order to see it through to complete- taking ownership of the request whenever possible. I have been striving towards improving my overall quality, with few SDQA findings. Those requests that do come back with less than perfect quality, I have been continually taking those findings and writing them down, learning from the mistakes I made to eliminate them in the future. In terms of daily goals, I try and set reasonable handled and completed goals for myself based on the information we are given about the day, but am always striving to push myself to do just a few more work …show more content…
I am always willing to help out with whatever is needed whether that be assisting someone with Googles for the day or jumping in and helping out with the NIGO queues whenever the need arises and I am asked. I helped lead a small group of people in the design and creation of our teams huddle boards, continuing to make updates to it whenever I am able. I am also always willing to help out others by answering questions whenever I can or helping them find the solution or place in the manual where the answer can be located. I also find it’s important to help build strong relations with those other business partners that work with us. One example of this is, recently I spent several hours over the course of a few days assisting someone in the RRC with a client request that had become a little convoluted. I made sure I stayed in contact through the whole process and kept him informed of what steps were being done. I even made sure to follow up to make sure everything was