My children and I arrived at the Atlanta airport over an hour before our flight to New York. The flight was at 8:50 am and we checked our bags and proceeded to security. I was advised by the man tagging the bag the lines were long due to security. We stood in line and the line was not moving. After some time we made it to the gate just in time, but was turned away because the man at the deck said they had already filled out seats! I said we are here on time and the security line was over an hour long he stated I will put you on the standby list for the next flight. As the lights came and went all day we did not get on a plane to New York. I had already prepaid for the hotel and tickets to events in New York that were nonrefundable. I looked at the standby list and there were over forty people on the list from the security issue going on at the airport.
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He was smart and slammed the papers on the counter and said wait until the morning there is a 5:00 am flight you can be put on the standby list. I ask him if he knew we were not going to get on the plane why didn’t he tell us and we could have made other arrangements. The man began ignoring me so I demanded a supervisor. A man was called and he arrived in a yellow vest that said “MANAGER”. I said I need a supervisor please he said there is not one it is just me. I stated to him I had been setting there all day since a little after 5:00 am and they gave my family’s seats away on the plane then led us to believe we were getting on a plane today, but we did not. My children were tired and I have paid for everything already in New York. He said I do not know what you want me to do. I said can I get a hotel voucher? He laughed at me and said there is no such a
He was smart and slammed the papers on the counter and said wait until the morning there is a 5:00 am flight you can be put on the standby list. I ask him if he knew we were not going to get on the plane why didn’t he tell us and we could have made other arrangements. The man began ignoring me so I demanded a supervisor. A man was called and he arrived in a yellow vest that said “MANAGER”. I said I need a supervisor please he said there is not one it is just me. I stated to him I had been setting there all day since a little after 5:00 am and they gave my family’s seats away on the plane then led us to believe we were getting on a plane today, but we did not. My children were tired and I have paid for everything already in New York. He said I do not know what you want me to do. I said can I get a hotel voucher? He laughed at me and said there is no such a