My teams survey score is a 4.86. Each month I review the team results to provide them with their induvial score and team score. When an agent provides positive or negative comments in the survey I share those comments with the associate and use them as a coaching tool.
I continued to work with Megan's team to provide feedback on the Screening news letter that is being created to provide helpful tips for the agents . The goal of the news letter is to help the agents understand difficult process so that they see a reduction in communications from screening. The letter will include auto and property products.
In a couple of our auto health checks this year we added a section for one of our techs to shared with the team ways to help improve …show more content…
I sent out 3 thank you cards to local agents thanking them for all of their hard with this past year and wishing them a happy holiday. The following agents I recognized – Nancy Wise Miller, The Varner Agency and Dustin Burgess. The team overall provided recognition to 85 Nationwiders some being coworkers and other being agents.
Here are some examples of agents that I have helped during the year :
Brenda Celinske, policy 9121C779751 - Brenda had question around accidents and violations that had been listed on the policy and that we had been taken action on. I was able to effectively explain the why behind the cancellation and how guarantee renewal worked. I also was able to help retain the policy for Brenda.
Jeunnette Santana-Lewis policy 7842HO920902 Jeunnette reached out to me as she had questions about the hazards on the policy and how the member needed to have the corrected. There where 3 hazards, the first was debris, the second was a crack in the siding and the third was the chimney. I explained that the debris needed to be removed, the crack needed to be re-plastered and that while he was not using the chimney and he had a gas heater insert that he still needed the chimney inspected because of the fumes that the gas heater was giving off. With my help the agent was able to have the member make the repairs and the policy was
I continued to work with Megan's team to provide feedback on the Screening news letter that is being created to provide helpful tips for the agents . The goal of the news letter is to help the agents understand difficult process so that they see a reduction in communications from screening. The letter will include auto and property products.
In a couple of our auto health checks this year we added a section for one of our techs to shared with the team ways to help improve …show more content…
I sent out 3 thank you cards to local agents thanking them for all of their hard with this past year and wishing them a happy holiday. The following agents I recognized – Nancy Wise Miller, The Varner Agency and Dustin Burgess. The team overall provided recognition to 85 Nationwiders some being coworkers and other being agents.
Here are some examples of agents that I have helped during the year :
Brenda Celinske, policy 9121C779751 - Brenda had question around accidents and violations that had been listed on the policy and that we had been taken action on. I was able to effectively explain the why behind the cancellation and how guarantee renewal worked. I also was able to help retain the policy for Brenda.
Jeunnette Santana-Lewis policy 7842HO920902 Jeunnette reached out to me as she had questions about the hazards on the policy and how the member needed to have the corrected. There where 3 hazards, the first was debris, the second was a crack in the siding and the third was the chimney. I explained that the debris needed to be removed, the crack needed to be re-plastered and that while he was not using the chimney and he had a gas heater insert that he still needed the chimney inspected because of the fumes that the gas heater was giving off. With my help the agent was able to have the member make the repairs and the policy was