During the begging of the semester, the MidFirst Bank on MU is usually very long with new students trying to create new accounts and setting up IDs, etc. I went there because I had to deposit money or solve another problem, but I had a lot of things to get done that day so I was very anxious and wanted to get in and out. However, I ended up having to wait for a couple of minutes. The waiting was agonizing. Only two bank tellers were working even though they had two extra balcony. That only started to frustrate me. To add to add, some employs were walking around and sometimes they would come and have small talks with the two tellers and I couldn’t stop thinking why they were not working; I remember even talking to myself “if you are not doing your work at least to impede your coworker to their job.”
As Norman (2008) mentioned, “the wait must be appropriate” and on this specific experience, at least it I appeared to me, that the waiting line could have been avoided if all the tellers were working and they spent less time working. However, as Maister noticed, “anxiety makes waits seem longer.” I can see now that if I was not anxious or if I didn’t have much to do that day, that wait was perfectly …show more content…
I have always used Chase Bank’s service and after I transferred to ASU I decided to open another account with MidFirst Bank. Waiting in the line made me question my decision to open an account there because I never had a similar experience on a Chase Bank. I considered MidFirst Bank’s employee less professional than the ones from Chase Bank because I never saw them talking like that while they were at work. Therefore, based on the article, MidFirst Bank could have improved their service if all the balconies were working during those busy times of the year. Moreover, Chase Bank has cabinet divisions which encourage less talking during the time they are working and it helps to make the wait appear more
As Norman (2008) mentioned, “the wait must be appropriate” and on this specific experience, at least it I appeared to me, that the waiting line could have been avoided if all the tellers were working and they spent less time working. However, as Maister noticed, “anxiety makes waits seem longer.” I can see now that if I was not anxious or if I didn’t have much to do that day, that wait was perfectly …show more content…
I have always used Chase Bank’s service and after I transferred to ASU I decided to open another account with MidFirst Bank. Waiting in the line made me question my decision to open an account there because I never had a similar experience on a Chase Bank. I considered MidFirst Bank’s employee less professional than the ones from Chase Bank because I never saw them talking like that while they were at work. Therefore, based on the article, MidFirst Bank could have improved their service if all the balconies were working during those busy times of the year. Moreover, Chase Bank has cabinet divisions which encourage less talking during the time they are working and it helps to make the wait appear more