Personal Narrative: Geek Squad

Journal Entry 4 In my previous job at Geek Squad, I had a co-worker that I worked extremely well with. He was with the company a lot longer than I was and eventually became my boss. During his tenure, they allowed him to choose an assistant manager and because of how well we worked together, he believed that I was the best option for this position. We accomplished many goals, including an award for being one of the top 10 Geek Squad departments in all of Best Buy. One thing that we both agreed on and made it a department goal was complete and total transparency throughout the department. This allowed us to build a true team that was always willing to help each other out. In order to keep people from being defensive, we made an agreement to tackle opportunities as soon as they arose. After the opportunities were addressed if they persisted we would make certain that the employee was aware of what the issue was that way if it became too out of hand, they could not be defensive about the issue when more drastic measures were taken. …show more content…
These methods included active listening and as a trainer I would have to demonstrate these practices to the employees. In part to active listening, it’s important to probe which we also covered to show that you’re legitimately interested in what the other person had to say. This was also important because again, we wanted to accomplish as crystal clear as possible when it came to communication throughout the team and the only way to have that is to ensure everyone is paying attention to each other when they addressing concerns or issues the other employee might be having to allow for better chemistry throughout the