Personal Narrative: Effective Communication In The Workplace

I met with Ms. Yankowsky at her company’s office, she had her own office in the building. When I arrived she guided me into her small office. We had a brief handshake, I noticed her hands were oddly cold, but soft. It wasn’t quite palm to palm, but it was stronger than I expected from her. I noticed she dressed professionally but comfortable, she mentioned that because she doesn’t typically work directly with clients on a daily basis she doesn’t have to wear professional attire every day. We sat on opposite sides of her desk with minimal items between us. She had a desktop computer, pictures of her family, and a few office supplies laying on her desk. I could tell she was normally soft-spoken to her coworkers, but one on one she seemed more confident since I came to her. …show more content…
As I started asking her questions, we both got more comfortable. She would lean back in her chair, cross her legs or arms. If she had to think about a question, she would lean on her desk with crossed arms. I could see her feet from under the desk and if they were on the floor she was softly shifting them back and forth. Occasionally, she would pick up a pen, fidget with it, and put it down. As she talked about her experience in college she would get wide-eyed and have quick movements as she was excited to talk about her old alma mater. She didn’t gesture very much as she kept her hands in her lap or on her desk majority of the time. The only nervous habit she seemed to have was she would She didn’t stand up, make any big movements, or got distracted by anything. Her eye contact was a mix of somewhere on my face or on something behind me. If she mentioned a physical object or person, she would look at the object or at the door. She would smile or have a neutral expression with each question I asked