Mr. Richard,
I am Violeta Motta, we talked briefly around 1pm today regarding the incident that happened today with Mercedes. I entered the cafeteria at 1pm like always, I wanted to buy turkey slices. When I started to grab my first piece of turkey with the tong that is set out to use, Mercedes told me in an angry manner, “Don't grab the turkey slices, (when I pick out turkey slices, I usually pick the smallest and thinnest piece, Mercedes doesn't like this), you don't have to make the turkey into little pieces”. I showed her the container I had my turkey in, so she could see it wasn't sliced into pieces and I told her, “look its not into little pieces, you can see. Look before you speak what isn't true. I didn't make a scene since we were in public. I followed by getting another turkey slice, and she got very angry and pointed her finger at me and downed me as …show more content…
She looked and spoke to me in a very angry and hateful way, I felt very bad and looked down on, because of her attitude with me. (When I get my food in the cafeteria I am no longer an AMB worker, but I am a costumer buying your food). It felt bad being treated in such low matter. This isn't the first time that Mercedes has had a bad attitude towards me. It has been several times. In mid August, my daughters came to have lunch with me. My oldest daughter, Melanie wanted to have a burger. She asked how to fill out the paper and what each section meant, Mercedes told her to read and she will find out on her own. My daughter came to me and was confused on how to order a burger on how she wanted, she went over to Mercedes again to ask for directions and Mercedes responded with “do you not know how to read it says to fill out on the paper”. When that happened a worker that works on floor 4, Wendy came over and she saw when Mercedes was giving Melanie an attitude. Wendy responded and said that Mercedes tends to have an attitude to costumers and that's why Wendy does not buy burgers as frequently
I am Violeta Motta, we talked briefly around 1pm today regarding the incident that happened today with Mercedes. I entered the cafeteria at 1pm like always, I wanted to buy turkey slices. When I started to grab my first piece of turkey with the tong that is set out to use, Mercedes told me in an angry manner, “Don't grab the turkey slices, (when I pick out turkey slices, I usually pick the smallest and thinnest piece, Mercedes doesn't like this), you don't have to make the turkey into little pieces”. I showed her the container I had my turkey in, so she could see it wasn't sliced into pieces and I told her, “look its not into little pieces, you can see. Look before you speak what isn't true. I didn't make a scene since we were in public. I followed by getting another turkey slice, and she got very angry and pointed her finger at me and downed me as …show more content…
She looked and spoke to me in a very angry and hateful way, I felt very bad and looked down on, because of her attitude with me. (When I get my food in the cafeteria I am no longer an AMB worker, but I am a costumer buying your food). It felt bad being treated in such low matter. This isn't the first time that Mercedes has had a bad attitude towards me. It has been several times. In mid August, my daughters came to have lunch with me. My oldest daughter, Melanie wanted to have a burger. She asked how to fill out the paper and what each section meant, Mercedes told her to read and she will find out on her own. My daughter came to me and was confused on how to order a burger on how she wanted, she went over to Mercedes again to ask for directions and Mercedes responded with “do you not know how to read it says to fill out on the paper”. When that happened a worker that works on floor 4, Wendy came over and she saw when Mercedes was giving Melanie an attitude. Wendy responded and said that Mercedes tends to have an attitude to costumers and that's why Wendy does not buy burgers as frequently