Personal Narrative: An Interview With Capital One

From an interview that didn’t go too well, to an interview that helped me grow, my customer service professional informational interview took place at a Company that didn’t hire me a year prior. I was given the opportunity to talk to, as well as learn from, Nate Martinson, a sales coach at Capital One, here in Saint Cloud. I was referred to Nate from Becky Shand, my Strategic Customer Service instructor. Nate was one of her past students. Capital One hadn’t initially crossed my mind as a first choice for this assignment, which is why I’m glad I was able to learn more about the company. The only experience I had before with Capital One, was an interview about a year ago. After two rounds of interviews, I wasn’t offered the job, since then, I’ve …show more content…
Associates have access to medical, dental, vison, and prescription drug plans through Capital One’s benefits. They have “Be Well Programs,” to help set and achieve health goals individually for each staff member (that want too). The program will also help identify health needs and personalized health reports and action plans for you personally. The “Employee Assistance Program,” provides 24/7 support, advice, and resources for their employees on subjects ranging from arranging a meeting with a therapist for coping with personal change to finding a moving company to help you move to your next home or even helping you find someone to watch your pets while you are out of town. Using this service is free of charge, and completely confidential. Capital One also offers a range of insurance plans, these include, but are not limited to: associates life, accidental death and disability, personal loss, dependent life, short-term managed income protection “MIP” (disability), long-term MIP (disability), long-term care and worker’s compensation. Capital One offers financial benefits such as: 401(k) associate savings plans, associate stocks purchase plans, health care & dependent …show more content…
They have it set up where each month they put their new hires into a “class,” each lead by a “coach.” Class sizes range from fourteen to twenty people, and they are assigned two coaches. Nate is now a sales coach, but had to work his way up to that position just like everyone else does at the company. There are 6 separate levels in total, each level you learn in “classes.” Once you’ve mastered the task at hand, you are set out on your own to prove yourself. You have to stay at each level at least six months before you can move up. Once you move up you, again, take classes and master the next level, where, once again, you are set in a professional setting to prove your new abilities. Throughout your career at Capital One, you have a leader to look up to when in need of assistance or advice. They have an excellent training program and they spend a lot of time working with each other, learning and growing together which plays a huge role in their successful culture at Capital One that benefits both the internal and external