Its use at all tiers determines quality of healthcare and quality of life for healthcare consumers: patients and their families” (p. 1). The ability to develop an effective communication system with patients and families can at times be challenging, but it facilitates commonality, understanding, and compliance with treatment. According to Allen, Chapman, O’Connor and Francis (2007) “Language is the medium by which communication is both conveyed and received” (p. 47). However, effective communication is not limited to verbal communication but includes nonverbal. This form of communication gives insight to healthcare workers what patients are communicating (Arnold & Boggs, 2011). Possessing the ability to relate to patients and family through the use of effective communication, builds trust, and may enable patients’ willingness to divulge pertinent information that can aid to improve care, thus shortens recovery time and …show more content…
According to Calderon and Beltran (2004) “linguistic and language barriers are arguably among the most important barriers influencing access to care, assess within a healthcare delivery system, quality of care, patient compliance, self-efficacy, and health outcomes especially” (p. 4). Although verbal communication is most often used, written communication at times can be a pitfall in health communication. With the advent of electronic charting patients medical information has become more accessible. However, there are facilities that still uses continuing note to communicate information. Notes that illegible breads frustration and hampers the continuation of care. It reduces efficiency and may affect the effectiveness of treatment. This eventually increases the time patients’ spends in the