Using a quantitative research approach, the director chooses to conduct a quasi-experimental, untreated control group design with dependent pretest and posttest samples (Shadish, Cook, & Campbell, 2002). Due to there being more than two groups, this study will integrate a multiple group design (Salkind, 2006). The director selected this research design because it is the best design approach to examine the four professional development programs and to determine which program is the most effective in improving employee performance.
Statement of the Problem
The phone center in recent months has experienced challenges with employee performance. This reduction in employee performance has affected the organization’s overall performance and productivity. In an effort to address this issues, the director of professional develop must determine whether one of