Performance Mangaement Essay example

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CPMR Research Report 5

Changing
Local
Government
A Review of the Local Government
Modernisation Programme

Richard Boyle, Peter C. Humphreys, Orla O’Donnell, Joanna
O’Riordan, Virpi Timonen

CPMR

1

CPMR Research Report
5

Changing Local Government
A Review of the Local Government
Modernisation Programme

Richard Boyle
Peter C. Humphreys
Orla O’Donnell
Joanna O’Riordan
Virpi Timonen

2

First published in 2003 by the
Institute of Public Administration
57-61 Lansdowne Road
Dublin 4
Ireland
in association with
The Committee for Public Management Research

www.ipa.ie

© 2003 with the Institute of Public Administration.

All rights reserved. No part of this publication may be reproduced or
…show more content…
e developments

334
36
43

Chapter 4:

Local Government and Local Development - Widening the Influence

4.1
4.2
4.3

of Local Government
Intention of the modernisation programme
The practice
Key issues emerging and suggestions for future developments

48
48
49
53

Part 3:
Chapter 5:
5.1
5.2
5.3

EFFICIENCY AND EFFECTIVENESS
The Production of Corporate Plans
Intention of the modernisation programme
The practice
Key issues emerging and suggestions for future developments

58
59
59
60
65
4

Chapter 6:
6.1
6.2
6.3

Financial Management
Intention of the modernisation programme
The practice
Key issues emerging and suggestions for future developments

72
72
73
75

Chapter 7:
7.1
7.2
7.3

Human Resource Management
Intention of the modernisation programme
The practice
Key issues emerging and suggestions for future developments

79
79
80
86

Part 4:
Chapter 8:
8.1
8.2
8.3

QUALITY SERVICES
Customer Action Plans and Service Indicators
Intention of the modernisation programme
The practice
Key issues emerging and suggestions for future developments

89
90
90
91
96

Chapter 9:
9.1
9.2
9.3

One-stop-shops/Integrated Service Delivery
Intention of the modernisation programme
The practice
Key issues emerging and suggestions for future developments

99
99
100
101

Chapter 10:
10.1
10.2
10.3

Information and Communication Technologies
Intention of the modernisation programme
The

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