Performance Lawn Equipment Report Essay

4371 Words Jul 25th, 2015 18 Pages
Performance Lawn Equipment (PLE) Corporation

Performance Lawn Equipment (PLE) Corporation

BA 514
Business Analytics
BA 514
Business Analytics
Week 1 Assignment
05/17/15
Week 1 Assignment
05/17/15

Section 10 Group 6
Section 10 Group 6

Table of Contents Assignment Summary 3 Chapter 3 | Part I: Business and Market Overview 4 a) Dealer Satisfaction Analysis 4 North America 4 South America 4 Europe 4 Pacific Rim 5 China 5 C) Complaint Submissions Analysis 6 f) On-time delivery 6 g) Defects after delivery 7 h) Response time 7 Chapter 3 | Part II: Shipping Cost Analysis 7 Chapter 3 | Part III: Customer Survey Overview 8 Chapter 4: Detailed Statistical Information 12 a) Dealer, End-User
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Within Europe data, it becomes obvious that there are few highs and even fewer lows, having never received neither a zero nor one within 4 years of sampling. With such a positive foundation, PLE should work to build upon their mitigated risk, challenging the status quo in order to elevate the scores to a heavier saturation of 5’s vs 4’s.
Pacific Rim
Similar to Europe, the Pacific Rim has not received any zeros or ones within the first 4 years of sampling- illustrating that satisfaction levels are not extremely poor. The Pacific Rim, however, has not seen the same degree of positive change as other locations, showing little variance year to year. As sample size increases, the general results of those sampled remains the same. Depending on PLE’s goals in operating excellence, it should be apparent that efforts should be shifted to this market in order to enable efforts to improve dealer satisfaction. Though the growth of sample size does not meet the scale of other locations, it will become important to encourage a shift of the large inundations of 4’s to grades of 5.
China
China's dealers though few have satisfaction rating weighted to a more positive front, showing a gradual transition from medium grades ranging from 2 to 4 with a greater saturation around 3 to rating with a larger prevalence for a score of 4 with score reaching a highly satisfied 5. Should this advantageous trend continue, dealer satisfaction in China

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