Interviewers use Performance Based Interviews (or competency-based or behavioral interviewing) to increase the effectiveness of the process to select quality staff. The interviewer structures the interview to to elicit behavioral examples of past performance and relatable skills. Based on research, the best predictor of future behavior.
Problem, Action, Result
Most PBI questions are structured as a problem or situation, so your answer should be structured as solutions. Design your answer to highlight your skills, abilities, personal qualities and enthusiasm for the position. They are most interested in your experiences that were especially challenging and required a great deal of perseverance.
Structure …show more content…
First, state the problem. “As a recent addition to a major pharmaceutical company, I recognized a long-standing drug they produced was starting to suffer from a decline in prescriptions. It was early in the decline, but the numbers pointed to a sharp decrease in month-to-month sales. This would have an enormous affect on the company’s financial bottom-line.” Then, state the action you took to resolve the issue. “After recognizing the decline was coming, I combatted the decrease by directing our team to develop a white paper supporting the long-term efficacy of this particular drug, even in the face of more recent competition. I also developed a promotional package for new doctors that compared these competitors with our product, highlighting our long-standing safety record.” Finally, explain in measurable metrics, the results of your actions. “Within two months of implementation, the month-to-month sales steadied, and within four months there was double-digit increases. The drug is now one of their best …show more content…
What did you do? “I’ve handled lots of responsibility and stress at the same time, and excel at prioritizing tasks to ensure they’re complete by their deadline. For example, last month we were implementing a new software for tracking patient medications. Unfortunately, our trainer pharmacist was sick and wasn’t on-site for our training day. This meant we were trying to learn the software while using it to manage patient prescriptions. I determined the only way we’d succeed was to split up the work and delegate specific sections of the software to individual pharmacists. This limited each person’s learning curve to to small parts of the software. Then, after we succeeded in meeting the rush, we were able to teach each other the parts we had specialized in learning. It was a complete success, although it was very stressful. I manage stress usually by making a comprehensive plan to succeed by breaking up large projects into manageable