Seeing Through Another 's Eyes: A Perceptual Miscommunication Error
Description of the Interaction APPROX.300 words My miscommunication experience derives from a time I was serving customers in the high-end jewellery shop I work in. The shop is located in Auckland city centre, and its main publics are females, aged 20+ who work or live in and around the High Street. As all the employees are commission paid, we often need to pick between the customers, choosing ones to interact with which seem like they will make a purchase. The incentive behind receiving commission-based pay is the more I am able to sell, the more income I will receive.
Once when I was working sole-charge of the store, a young boy (about 12 years-old) entered the shop …show more content…
There are attempts by scholars to define perception, each have speculated many ideas, DeVito, J. A, (2009) suggests this is because of perception itself, which affects how we see the world. Knapp & Vangelisti (2000), offer the following definition reinforcing "by the nature of human interaction, we are part of what we are observing" (p.153). This academic essay sets out to critically assess whether manufacturing perceptions of other people can result in misjudgement. The interaction (described above) between a young boy and myself, is further investigated in reference to my mind 's own internal perception distortions which included stereotyping, attribution, projection and the self-fufilling …show more content…
When the older lady entered the shop, I assumed she needed more help because of one attribute, being her age. My inital assumption follows the implicit personality theory which Borkenau, P. (1992) reinforces as assuming added characteristics to the few characteristics of an individual we can see. A fundamental attibution error was made with young boy in assuming he did not have enough money to buy anything and then he went on to make a big purchase in the store. The evaluation of my own behavior applies, as I project my own lack of extra money to the young boy. DeVito, J. A, (2009) warns not to perceive qualities that theory says should be present when they are not. The assumptions made about the boy also follow the implicit personality theory and shadows the 'halo effect ' (Thondike, 1920 in Holbrook 1983). The results of the halo effect find that global evalutions of a person are found by Holbrook, M. B. (1983), to provoke tainted evalutations of the person 's attributes. In the young boy 's case, the fact he was assumed to be too young to make any purchases overshadowed over aspects that I did not notice such as his clothing, what he may have been holding or even the fact he was with his girlfriend. His individual differences were again obscured. French, (2011), advises to be attuned to attributions at the interpretation stage of making a
Description of the Interaction APPROX.300 words My miscommunication experience derives from a time I was serving customers in the high-end jewellery shop I work in. The shop is located in Auckland city centre, and its main publics are females, aged 20+ who work or live in and around the High Street. As all the employees are commission paid, we often need to pick between the customers, choosing ones to interact with which seem like they will make a purchase. The incentive behind receiving commission-based pay is the more I am able to sell, the more income I will receive.
Once when I was working sole-charge of the store, a young boy (about 12 years-old) entered the shop …show more content…
There are attempts by scholars to define perception, each have speculated many ideas, DeVito, J. A, (2009) suggests this is because of perception itself, which affects how we see the world. Knapp & Vangelisti (2000), offer the following definition reinforcing "by the nature of human interaction, we are part of what we are observing" (p.153). This academic essay sets out to critically assess whether manufacturing perceptions of other people can result in misjudgement. The interaction (described above) between a young boy and myself, is further investigated in reference to my mind 's own internal perception distortions which included stereotyping, attribution, projection and the self-fufilling …show more content…
When the older lady entered the shop, I assumed she needed more help because of one attribute, being her age. My inital assumption follows the implicit personality theory which Borkenau, P. (1992) reinforces as assuming added characteristics to the few characteristics of an individual we can see. A fundamental attibution error was made with young boy in assuming he did not have enough money to buy anything and then he went on to make a big purchase in the store. The evaluation of my own behavior applies, as I project my own lack of extra money to the young boy. DeVito, J. A, (2009) warns not to perceive qualities that theory says should be present when they are not. The assumptions made about the boy also follow the implicit personality theory and shadows the 'halo effect ' (Thondike, 1920 in Holbrook 1983). The results of the halo effect find that global evalutions of a person are found by Holbrook, M. B. (1983), to provoke tainted evalutations of the person 's attributes. In the young boy 's case, the fact he was assumed to be too young to make any purchases overshadowed over aspects that I did not notice such as his clothing, what he may have been holding or even the fact he was with his girlfriend. His individual differences were again obscured. French, (2011), advises to be attuned to attributions at the interpretation stage of making a