Background
Peacock Pool Company is an American pool and spa company which is owned by the Peacocks family. The three siblings, Susan, Steven, and Stanley, are in charge of the management of the company as a whole. The company offers a pool and supply store in a shopping mall. In addition, it provides services for maintaining, designing, and constructing pools all over in the southern United States. Internet users including prospective customers can acquire detailed information about the services available to them. The company assumes its perfect website will act like one of the most effective alternatives to increase the convenience and customer satisfaction level. In order to be able to compete in the market, the company develops its …show more content…
Some of them are related to interpersonal relationship, and some have to do more with the employee’s technical skills. First, a long list of customer complaints is revealed to employees at a meeting. After that, everybody comes to realize how poor their performances are, well, at least as thought by customers. It is obvious that customers feel like their desires are not fulfilled as they anticipated. Second, the majority of the subordinates especially members of minimum-wage labor, do not receive enough respect from managers. Their unheard voices and opinions eventually cause them to quit their job, and the ones that stick to their works at Peacock Pool Company no longer actively participate in activities like company’s mandatory meetings. Third, frequent miscommunication between the three different social classes: “the wealth class, the middle class, and the poverty class” (Rita Rizzo, 2009), creates psychological effects on all participants which result in lower self-confidence and the sense of being in an unsafe work …show more content…
Every strategy is the response for each particular issue. For example, in order to reduce tardiness and absenteeism, the company will hire drivers to send and pick up employees. The availability of such transportation basically is the incentive for many people, especially the ones that earn only minimum wage because they no longer need to worry about spending money on gasoline or train tickets. Likewise, other strategies seem to be suitable for eradicating obstacles that prevent employees from contributing their best. Moreover, the solutions along with these strategies will not only solve the problems but motivate individuals to take proactive actions for the benefit of the company. Workers will have a chance to report any inappropriate error they experience within their field, to their representative. For example, if one person can prove that his or her colleague misuses company’s resources, then they may report it to who-ever in charge of enforcing the rules. All strategies including the Do’s and Don’ts, remedies for the customer complaints, and The Peacock Employee picnic are looking to be effective. Thus, I feel that the Peacock will be a much more productive environment if its strategies remain unchanged or even better
Peacock Pool Company is an American pool and spa company which is owned by the Peacocks family. The three siblings, Susan, Steven, and Stanley, are in charge of the management of the company as a whole. The company offers a pool and supply store in a shopping mall. In addition, it provides services for maintaining, designing, and constructing pools all over in the southern United States. Internet users including prospective customers can acquire detailed information about the services available to them. The company assumes its perfect website will act like one of the most effective alternatives to increase the convenience and customer satisfaction level. In order to be able to compete in the market, the company develops its …show more content…
Some of them are related to interpersonal relationship, and some have to do more with the employee’s technical skills. First, a long list of customer complaints is revealed to employees at a meeting. After that, everybody comes to realize how poor their performances are, well, at least as thought by customers. It is obvious that customers feel like their desires are not fulfilled as they anticipated. Second, the majority of the subordinates especially members of minimum-wage labor, do not receive enough respect from managers. Their unheard voices and opinions eventually cause them to quit their job, and the ones that stick to their works at Peacock Pool Company no longer actively participate in activities like company’s mandatory meetings. Third, frequent miscommunication between the three different social classes: “the wealth class, the middle class, and the poverty class” (Rita Rizzo, 2009), creates psychological effects on all participants which result in lower self-confidence and the sense of being in an unsafe work …show more content…
Every strategy is the response for each particular issue. For example, in order to reduce tardiness and absenteeism, the company will hire drivers to send and pick up employees. The availability of such transportation basically is the incentive for many people, especially the ones that earn only minimum wage because they no longer need to worry about spending money on gasoline or train tickets. Likewise, other strategies seem to be suitable for eradicating obstacles that prevent employees from contributing their best. Moreover, the solutions along with these strategies will not only solve the problems but motivate individuals to take proactive actions for the benefit of the company. Workers will have a chance to report any inappropriate error they experience within their field, to their representative. For example, if one person can prove that his or her colleague misuses company’s resources, then they may report it to who-ever in charge of enforcing the rules. All strategies including the Do’s and Don’ts, remedies for the customer complaints, and The Peacock Employee picnic are looking to be effective. Thus, I feel that the Peacock will be a much more productive environment if its strategies remain unchanged or even better