Patient Satisfaction Paper

Patient satisfaction has become a major part of health care over the recent years. Patient satisfaction provides that hospitals with a business to customer relationship. Hospitals strives to have high patient satisfaction so that patients are likely to continue to use their facility and to recommend there use to other individuals. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPS) is a national, standardized report of patient satisfaction on hospital stays. This report is made up of 8 sections including: nurse communication, physician communication, staff responsiveness, pain management, communication about medications, discharge information, cleanliness and quietness of hospital environment, and overall rating of the hospital. (hcahpsonline.org, n.d.)
This report is made up of twenty-seven questions, of these twenty-seven questions three are directed to pain management. The questions are as listed: 1. “During this hospital stay did you need medicine for pain? 2. During this hospital stay, how often was your pain well controlled? 3. During this hospital stay, how often did the hospital staff do everything they could to help …show more content…
Many patients believe that the health care teams job is to completely remove all pain. In reality to reach this level of pain control our patient will encounter respiratory suppression or death. Alerting the patient of these risks and that overly controlling pain is dangerous. Educating the patient that we will be able to relieve their pain to extent, but will not be able to completely alleviate pain due to the risks of life and health. This may provide patient with a better understanding of management and help decrease dependence from