According to the Institute of Medicine (IOM) (2012), outcome measures are defined by three major National Organizations such as The Joint Commission (TJC), Center of Medicare and Medicaid Services (CMS), and the National Association for Health Care Quality (NAHQ). The standard must be accommodated to meet three goals: safety of care, patients experience, and the effectiveness of care (IOM, 2012). Patient Reported Outcome Measures are powerful tools that use a validated questionnaire to reflect patient’s experience throughout the hospitalization and the recovery process (Bonow, 2011). The data is collected via an electronic survey sent to the patient after being discharged; the questionnaire investigates the patient’s experience through the
